Michael Neuberg

Director Global Solution Design Banking, Swiss Post Solutions


Michael joined SPS in 2016 and is globally responsible for BPO solutions, concepts and strategic visions for banking organisations across all countries. This especially includes strategic partnerships and advisory with regards to digital transformation and end-to-end process optimisation using Artificial Intelligence or Robotic Process Automation.

Michael has very strong banking expertise, especially in the areas of Operations, IT and Change Management, due to different Senior Management roles at Deutsche Bank and Xchanging before joining SPS.

Session Details

Mastering the Challenge of Unstructured Data
11.00am - 11.30am

Not all data is structured for use in process automation at point of entry. Managing unstructured data is challenging but, when mastered, can offer greater value to organisations and their customers.

Learning Outcomes:

  • Methods and delivery models for managing unstructured data
  • Examining the main challenges and obstacles: What are your scenarios?
  • Delivering front and back-office integration with a combination of OCR, AI and RPA.

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